Refund policy

We have a 7-day checking warranty/return policy, which means you have 7 days after receiving your item to request a return or replacement if there is a technical defect.

To be eligible for a return or replacement, your item must be in the same condition that you received it, unused, with all accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected] or via our WhatsApp support. Please note that returns will need to be sent to our official address in Karachi (which will be provided by our team upon approval).

If your return is accepted, you will need to ship the item back to our Karachi office. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues (Video Proof Required)

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Note: For any technical complaints, customers are required to send a short video proof of the issue to our WhatsApp or email so our technical team can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned due to hygiene and health safety standards. Personal care components, used medical masks, tubes, filters, or accessories that come into direct contact with patients cannot be returned once opened.

We also do not accept returns on sale items, promotional offers, or items where the customer simply "changed their mind" or "no longer needs the equipment." Returns are only applicable for genuine technical defaults.

Exchanges

The fastest way to ensure you get what you want is to return the defective item you have, and once the return is approved, our team will dispatch a replacement piece to your address.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, the refund amount will be securely transferred to your provided Bank Account, Easypaisa, or JazzCash within 5-7 business days.

If you have any questions, feel free to reach out to us anytime at [email protected].