Terms of service

TERMS OF SERVICE

Last Updated: September 24, 2026

Welcome to PulmoMarkaz. These Terms of Service ("Terms") govern your access to and use of the PulmoMarkaz website, online store, products, services, content, features and related facilities (collectively, the "Services").

In these Terms, the words "PulmoMarkaz," "we," "us," and "our" refer to PulmoMarkaz, and "you" and "your" refer to any person who accesses, browses, purchases from, or otherwise uses our Services.

Our Services are provided through Shopify, which provides the technology and hosting infrastructure that enables us to operate our online store.

Please read these Terms carefully before using our website or placing an order. By accessing, browsing or using our Services, or by placing an order through our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, please do not use our Services.

SECTION 1 — ACCESS TO OUR SERVICES AND CUSTOMER INFORMATION

By using our Services, you confirm that you are legally capable of entering into an agreement under the laws applicable to you. If you are under the applicable legal age, you should use our Services only with the involvement and permission of your parent or legal guardian.

When using our Services or placing an order, you may be required to provide information such as your name, email address, phone number, billing information, payment information and delivery address.

You agree that the information you provide to us will be accurate, complete and up to date. You are responsible for providing correct information necessary for processing and delivering your order.

You are responsible for keeping any account login information confidential and for activities carried out through your account. You must not sell, transfer or otherwise provide your account to another person without our permission.

If you believe that your account or account information has been accessed without your permission, please contact us at:

Email: [email protected]
Phone: +923180027992

SECTION 2 — OUR PRODUCTS AND SERVICES

PulmoMarkaz offers healthcare and medical equipment and related products and services, which may include products such as CPAP machines, BiPAP machines, oxygen concentrators, oxygen equipment, patient beds, masks, pulse oximeters, suction machines, air mattresses and other healthcare-related equipment.

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and useful.

However, product images may appear slightly different depending on your device, screen, lighting, photography and other technical factors.

Product specifications, availability, models, accessories, packaging, colours and other details may change from time to time.

Some products may be new, used, refurbished or previously serviced, depending on the product listing. Where applicable, the condition of a product will be stated in its listing or communicated to the customer before purchase.

We reserve the right to update product information, discontinue products, limit quantities or make changes to our product range at any time.

Medical Information

Information provided on our website is for general informational purposes and is not intended to replace advice, diagnosis or treatment from a qualified doctor or other healthcare professional.

Medical equipment should be selected and used according to the instructions provided by the manufacturer and, where appropriate, the advice of a qualified healthcare professional.

PulmoMarkaz does not diagnose medical conditions through its website and does not replace a doctor, hospital or qualified healthcare professional.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

When you place an order through our website, you are submitting a request to purchase the selected product or service.

Submitting an order does not necessarily mean that the order has been accepted. We reserve the right to accept, decline, modify or cancel an order where reasonably necessary, including in situations involving product availability, pricing errors, incorrect information, suspected fraudulent activity or other legitimate business reasons.

An order will be considered accepted when PulmoMarkaz confirms the order through the contact information provided by you or otherwise confirms that the order is being processed.

We may contact you by phone, WhatsApp, email or other available communication methods to confirm your order, delivery details, product availability or other relevant information.

Please carefully review your order before submitting it.

Once an order has been confirmed or processed, cancellation may not always be possible. Any cancellation, return or exchange will be subject to our applicable Refund and Return Policy.

You are responsible for ensuring that the information provided for delivery and contact purposes is accurate.

SECTION 4 — PRICES, PAYMENTS AND BILLING

Product prices displayed on our website may change from time to time without prior notice.

The applicable price will generally be the price displayed at the time the order is placed, subject to any obvious pricing error or subsequent confirmation required by PulmoMarkaz.

Prices may or may not include applicable taxes, delivery charges, handling charges or other costs. Any additional charges applicable to your order will be communicated or displayed where reasonably possible.

Promotional prices, discounts and special offers may have additional terms and conditions.

We reserve the right to correct pricing, product information or other errors on our website. If an order has been placed based on an obvious error, we may contact you regarding the correction or cancel the affected order.

You agree to provide accurate and complete payment and billing information.

Where payment is made electronically or through a third-party payment provider, the payment may also be subject to that provider's terms and policies.

SECTION 5 — SHIPPING AND DELIVERY

We offer delivery services subject to product availability, delivery location and applicable delivery arrangements.

Delivery times provided by PulmoMarkaz are estimates and may vary due to circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, road conditions, strikes, security situations, logistical issues or other unforeseen circumstances.

We will make reasonable efforts to process and dispatch orders within the applicable timeframe, but we do not guarantee a specific delivery date unless expressly agreed in writing.

The customer is responsible for providing an accurate delivery address and contact number.

If delivery cannot be completed because incorrect or incomplete information was provided by the customer, additional delivery charges or arrangements may apply.

SECTION 6 — WEBSITE CONTENT AND INTELLECTUAL PROPERTY

Unless otherwise stated, the content appearing on the PulmoMarkaz website, including text, photographs, graphics, videos, product descriptions, page layouts, designs and other materials, is used or provided by PulmoMarkaz or its respective content providers and is protected by applicable intellectual property laws.

You may access and use our website for your personal and lawful purposes.

You must not, without our prior written permission:

  • Copy substantial portions of our website content for commercial purposes;
  • Reproduce or republish our website content;
  • Sell or commercially exploit our website content;
  • Modify or create derivative versions of our content;
  • Use our website content in a misleading manner;
  • Systematically download or collect our website content for commercial purposes; or
  • Use our content in a manner that infringes the rights of PulmoMarkaz or any third party.

Nothing in these Terms grants you ownership of any website content.

Any third-party brand names, product names, logos or trademarks appearing on our website belong to their respective owners. Their appearance on our website does not necessarily mean that PulmoMarkaz owns those marks.

SECTION 7 — THIRD-PARTY SERVICES AND TOOLS

Our website may use services, applications, payment systems, delivery services, analytics tools, communication tools or other functionality provided by third parties.

These third-party services may operate according to their own terms and privacy policies.

Where a third-party service is used, PulmoMarkaz is not responsible for matters that are solely within the control of that third-party provider.

We may add, remove or change third-party tools and services from time to time.

SECTION 8 — THIRD-PARTY WEBSITES AND LINKS

Our website may contain links, references or integrations to websites, applications or services operated by third parties.

These links may be provided for convenience or additional information.

PulmoMarkaz does not control third-party websites and is not responsible for their content, availability, security, privacy practices, products or services.

If you choose to access a third-party website or service, you do so at your own discretion and should review that third party's applicable terms and privacy policy.

Any transaction you make directly with a third party is between you and that third party.

SECTION 9 — SHOPIFY

Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our online store and Services.

However, purchases made through our website are transactions between you and PulmoMarkaz.

Shopify is not responsible for the products or services sold by PulmoMarkaz, including product quality, availability, delivery, returns, refunds, warranties or customer service relating to your purchase.

Your use of Shopify-powered portions of the website may also be subject to Shopify's applicable terms and policies.

SECTION 10 — PRIVACY

Your use of our Services is also subject to our Privacy Policy.

We may collect and process information necessary to provide our Services, process orders, arrange delivery, communicate with customers, provide customer support, improve our website and comply with applicable legal requirements.

Because our online store is powered by Shopify, information submitted through our website may be processed by Shopify and other service providers involved in operating our store and providing services to you.

For more information about how personal information is handled, please refer to our Privacy Policy.

Privacy Policy: [INSERT PRIVACY POLICY LINK]

For privacy-related questions, you may contact us at:

Email: [email protected]
Phone: +923180027992

SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS

If you voluntarily submit a review, comment, suggestion, photograph, testimonial, feedback or other content to PulmoMarkaz ("Feedback"), you allow PulmoMarkaz to use that Feedback for purposes connected with our business, including displaying, reproducing, adapting or promoting the Feedback through our website, social media or other marketing channels, subject to applicable law.

You should only submit content that you have the right to provide.

You must not submit content that:

  • Infringes another person's copyright, trademark, privacy or other rights;
  • Contains false or misleading information;
  • Is unlawful, threatening, abusive, defamatory or otherwise inappropriate;
  • Contains malicious software or harmful code; or
  • Impersonates another person.

PulmoMarkaz reserves the right to remove or decline to publish Feedback that it reasonably considers inappropriate, unlawful, misleading or inconsistent with these Terms.

You remain responsible for the content you submit.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to products, descriptions, prices, promotions, availability, delivery charges or other information.

We reserve the right to correct such errors or update information when identified.

Where an obvious error has affected an order, we may contact you to correct the information, offer an alternative or cancel the affected order, as appropriate.

We will make reasonable efforts to maintain accurate information on our website, but we do not guarantee that every piece of information will always be completely free from errors or omissions.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes and in accordance with these Terms.

You must not use our website or Services to:

  • Violate any applicable law or regulation of Pakistan or any other applicable jurisdiction;
  • Commit fraud or facilitate fraudulent activity;
  • Provide false or misleading information;
  • Impersonate another person or business;
  • Attempt to gain unauthorized access to our website, systems or accounts;
  • Introduce viruses, malware or other harmful code;
  • Interfere with the normal operation or security of our website;
  • Collect or misuse another person's personal information;
  • Send spam or unauthorized promotional material through our Services;
  • Copy, scrape or systematically extract substantial website content without permission;
  • Circumvent security measures or access restrictions;
  • Use our Services for unlawful commercial or fraudulent purposes; or
  • Engage in any activity that may damage PulmoMarkaz, our customers, service providers or the operation of our website.

We may suspend or restrict access to our Services where we reasonably believe that a person has violated these Terms, engaged in fraudulent activity or otherwise misused our Services.

SECTION 14 — AUTOMATED ACCESS AND AGENTS

You must not use automated systems, bots, scripts, crawlers, scraping tools or other automated processes to access, collect information from, interact with or interfere with our website where such activity is unauthorized or prohibited by our technical restrictions.

Authorized search-engine indexing and other activities permitted by us may be allowed subject to applicable technical and legal requirements.

We may use technical measures to limit or block unauthorized automated access to our website.

SECTION 15 — TERMINATION AND SUSPENSION

We may restrict, suspend or terminate your access to our Services where reasonably necessary, including where you violate these Terms, misuse our website, engage in fraudulent activity or create a security or legal risk.

Termination or suspension will not affect rights or obligations that arose before the termination or suspension.

Any provisions of these Terms that are intended by their nature to continue after termination will remain applicable.

SECTION 16 — DISCLAIMER

Our website and its content are provided for general information and shopping purposes.

While we make reasonable efforts to provide accurate information, we do not guarantee that all information on our website will always be complete, accurate, current or free from errors.

Product information should be considered together with the manufacturer's instructions and, where appropriate, advice from a qualified healthcare professional.

Except where expressly stated by PulmoMarkaz in writing, our Services are provided on an "as available" basis.

Nothing in these Terms is intended to exclude or limit any right, guarantee or protection that cannot lawfully be excluded or limited under applicable Pakistani law.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, PulmoMarkaz will not be responsible for indirect, incidental, special or consequential losses arising from or connected with your use of our website or Services, except where such liability cannot lawfully be excluded.

This may include, where legally permissible, loss of profits, loss of business opportunities, loss of data or other indirect losses.

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable Pakistani law.

Where a product is subject to a specific manufacturer's warranty, the terms and conditions of that warranty may apply in addition to any rights available to you under applicable law.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights or legal protections applicable to customers in Pakistan.

SECTION 18 — INDEMNIFICATION

You agree, to the extent permitted by applicable law, to be responsible for losses, claims, liabilities, costs or reasonable expenses arising from your unlawful use of our Services or your violation of these Terms.

This section does not require you to indemnify PulmoMarkaz for matters caused by PulmoMarkaz's own unlawful conduct or for liability that cannot legally be transferred to you under applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined by a competent court or authority to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

SECTION 20 — WAIVER

If PulmoMarkaz does not immediately enforce a provision of these Terms, this does not mean that PulmoMarkaz has permanently waived its right to enforce that provision in the future.

Any waiver must be expressly communicated by PulmoMarkaz to be effective.

SECTION 21 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund and Return Policy, Shipping Policy and any other policies or notices specifically referred to on our website, form the agreement governing your use of our Services, subject to applicable law.

If there is a conflict between these Terms and a specific policy relating to a particular transaction, the specific policy may apply to that transaction to the extent of the conflict.

SECTION 22 — CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

The updated version will be posted on our website with a revised "Last Updated" date.

Your continued use of our Services after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 23 — GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws applicable in Pakistan.

Subject to any mandatory rights available to consumers under applicable law, disputes arising from or relating to these Terms or your use of our Services shall be subject to the jurisdiction of the competent courts in Pakistan.

SECTION 24 — CONTACT INFORMATION

If you have any questions regarding these Terms of Service, our products, orders or Services, you can contact PulmoMarkaz using the following information:

PulmoMarkaz

Email: [email protected]
Phone / WhatsApp: +923180027992

Website: pulmomarkaz.pk